Frequently Asked Questions
Find answers to common questions regarding our collections and services.
Are the items sold on DSMNY E-SHOP authentic?
Yes, all products sold on DSMNY E-SHOP are 100% authentic, sourced directly from the designers and brands featured on our site.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately. Please contact our support team within 1 hour of purchase to request any changes.
Do you restock items that are sold out?
Many of our items are limited edition or seasonal. However, you can sign up for 'Back in Stock' notifications on the specific product page.
How do I determine my size?
Size guides are available on each product page. As we stock international designers, please refer to the specific brand measurements provided.
Do I need to pay international customs duties?
Orders shipped outside the United States may be subject to import duties and taxes, which are the responsibility of the recipient.
How can I track my shipment?
Once your order has dispatched, you will receive an email containing a tracking number and a link to the carrier's website.